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Capability pillar

Automation

Redesign and coordinate work through rules, workflows, bots, models, agents, integrations, controls, and accountable human review.

Discuss Your Direction
8 connected services
Selection guidance

Define the workflow and authority before automating

Start here when repetitive handling, fragmented handoffs, inconsistent decisions, or constrained legacy interfaces are limiting an operating process.

Automation services address different combinations of rules, interfaces, documents, models, agents, and human review. The right route depends on the workflow bottleneck and the actions a system may perform.

Services in this pillar

Eight ways to redesign and coordinate work

Decision matrix

Match each bottleneck to an automation boundary

07Intelligent Process Automation

Which process segment is stable and valuable enough to automate

08Robotic Process Automation

Whether the task is stable and deterministic enough for RPA

09AI Workflow Automation

Which workflow steps require a model rather than fixed rules

10Agentic AI and Autonomous Agents

Which multi-step tasks justify agent-based execution

11Business Process Automation

Which process steps should be removed, redesigned, or automated

12Industrial Automation

Which control or monitoring scope should be automated

13Intelligent Document Processing

Which document types and fields should enter the first scope

14DevOps and Infrastructure Automation

Which delivery and infrastructure activities should be automated first

Connected delivery

Align process design, integration, authority, and recovery

01

Purpose and operating boundary

02

Representative evidence

03

Capability design

04

Controls and human authority

05

Evaluation and operation

Frame the automation boundary before choosing a tool.

Bring the current process, exception paths, source systems, action permissions, and continuity needs for an initial automation assessment.

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