RPA, AI Workflows or Agents? Choosing the Right Level of Automation
Agents are not always the answer. A decision guide for matching each process step to rules, robotic automation, AI workflows or agentic execution.
Insight topic
Automation insights
Process, workflow, document and infrastructure automation in real operating environments. Articles in this topic are written for leaders and practitioners who need practical, evidence-based guidance.
2 articles in Automation
Measuring Document AI Accuracy at Field Level
An extraction system can be 95 percent accurate and still get the invoice amount wrong. Why field-level measurement drives better automation decisions.
Topic guide
Understanding automation
Automation now spans workflows, robotic process automation, document AI and agents. Articles in this topic help teams choose the right level of automation for each step and measure whether it is working.
FAQ
Key questions about automation
How do you choose which processes to automate?
Prioritise stable, high-volume processes with measurable effort or error costs, available data and low consequences if an automated step goes wrong.
What is straight-through processing?
The share of cases completed without human intervention. It should be tracked together with accuracy, because a high rate means little if errors reach downstream systems.
Where should people remain involved in automation?
Wherever decisions are consequential, irreversible, unusual or low in confidence, and in setting the rules and limits automated systems follow.
Related
Services related to automation
Where these ideas are put into practice.
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